jilipinas Privacy Policy

1. Introduction

1.1 jilipinas is committed to protecting the privacy and security of your personal information. We understand that trust is the foundation of any good relationship — and that is especially true when it comes to an online gaming platform handling sensitive personal and financial data.

1.2 This Policy applies to all personal data collected through the jilipinas website, mobile interface, customer support channels, and any other touchpoint through which you interact with jilipinas. It should be read alongside our Terms & Conditions, which govern your use of the Platform.

1.3 We encourage you to read this Policy carefully. If you have questions about how jilipinas handles your data, please contact us using the details provided in Section 15.

2. Data Controller

2.1 For the purposes of the Philippine Data Privacy Act of 2012, jilipinas acts as the Personal Information Controller in respect of the personal data you provide when using the Platform.

2.2 As Personal Information Controller, jilipinas determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

3. Data We Collect

3.1 jilipinas collects the following categories of personal data:

Category	Examples	Purpose
Identity Data	Full name, date of birth, government-issued ID number, nationality	Account registration, KYC verification, age verification (21+)
Contact Data	Email address, mobile number, residential address	Account communication, support, notifications
Financial Data	GCash number, Maya account, bank account details, transaction history	Processing deposits and withdrawals in Philippine Peso (₱)
Technical Data	IP address, device type, browser type, operating system, session data	Platform security, fraud prevention, service optimisation
Usage Data	Games played, bet amounts, session duration, login timestamps	Responsible gaming monitoring, personalisation, analytics
Communications Data	Support chat logs, email correspondence, feedback submissions	Customer support, dispute resolution, service improvement
Marketing Preferences	Opt-in/opt-out status for promotional communications	Sending relevant promotions and offers where consented

3.2 Sensitive Personal Information. Where jilipinas collects sensitive personal information (as defined under the Data Privacy Act of 2012), such as government ID numbers for KYC purposes, we apply heightened security measures and process such data only to the extent strictly necessary for compliance with legal obligations.

4. How We Collect Your Data

jilipinas collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud-screening data from security partners; payment data from GCash, Maya, and banking partners.
• Publicly available sources: Information from public databases used to verify identity or comply with anti-money laundering obligations.

5. Legal Basis for Processing

5.1 jilipinas processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, PAGCOR reporting requirements, and tax obligations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

6. How We Use Your Data

jilipinas uses your personal data for the following purposes:

• To create and manage your jilipinas account
• To verify your identity and age (21+ requirement) in accordance with Philippine regulations
• To process deposits and withdrawals in Philippine Peso (₱) via GCash, Maya, and bank transfer
• To provide access to games, promotions, and platform features
• To detect and prevent fraud, money laundering, and other prohibited activities
• To monitor gaming activity for responsible gaming purposes and to enforce deposit and loss limits
• To respond to customer support enquiries and resolve disputes
• To send transactional communications (account notifications, security alerts, withdrawal confirmations)
• To send marketing communications where you have opted in
• To comply with legal and regulatory obligations, including PAGCOR reporting requirements
• To analyse platform usage and improve the jilipinas experience for Filipino players

7. Sharing Your Data

7.1 jilipinas does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data with the following categories of recipients only to the extent necessary:

• Payment processors: GCash, Maya/PayMaya, and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process financial transactions.
• KYC and identity verification providers: Third-party services used to verify your identity and comply with anti-money laundering obligations.
• Game providers: Licensed third-party game studios whose games are available on the jilipinas platform. These providers may receive anonymised or pseudonymised gameplay data.
• Fraud prevention and security services: Third-party providers used to detect and prevent fraudulent activity on the Platform.
• Regulatory authorities: PAGCOR and other Philippine government agencies where disclosure is required by law or regulation.
• Professional advisers: Lawyers, auditors, and other professional advisers where necessary for legal or compliance purposes.
• Law enforcement: Where required by a valid court order, subpoena, or other legal process.

7.2 All third parties with whom jilipinas shares personal data are required to handle such data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

8. Cookies & Tracking Technologies

8.1 jilipinas uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how the Platform is used.

8.2 We use the following types of cookies:

• Strictly necessary cookies: Essential for the Platform to function. These cannot be disabled.
• Performance cookies: Collect anonymised data about how players use the Platform to help us improve it.
• Functional cookies: Remember your preferences (e.g., language, display settings) to personalise your experience.
• Marketing cookies: Used to deliver relevant promotions. These are only set with your consent.

8.3 You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the jilipinas Platform.

9. Data Retention

9.1 jilipinas retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulation. Specifically:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in accordance with anti-money laundering regulations.
• Transaction data: Retained for a minimum of five (5) years from the date of the transaction.
• Support communications: Retained for three (3) years from the date of the communication.
• Marketing preferences: Retained until you withdraw consent or request deletion.
• Technical and usage data: Retained for up to two (2) years from collection.

9.2 Where retention beyond these periods is required by law or for the establishment, exercise, or defence of legal claims, jilipinas will retain the relevant data for the duration of that requirement.

10. Data Security

10.1 jilipinas implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit
• Encryption of sensitive data at rest
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Regular security audits and penetration testing
• Two-factor authentication for administrative access
• Continuous monitoring for suspicious activity and intrusion attempts
• Secure data centres with physical access controls

10.2 Despite these measures, no method of transmission over the internet or electronic storage is completely secure. jilipinas cannot guarantee absolute security of your personal data. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jilipinas will notify you and the National Privacy Commission (NPC) in accordance with the requirements of the Data Privacy Act of 2012.

10.3 You also play an important role in keeping your data secure. Please ensure that your jilipinas login credentials are kept confidential and that you log out of your account when using shared devices. If you suspect any unauthorised access to your account, contact jilipinas support immediately.

11. Your Rights Under the Data Privacy Act

11.1 As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jilipinas:

• Right to be informed: You have the right to be informed of how your personal data is being collected and processed, as set out in this Policy.
• Right of access: You have the right to request a copy of the personal data jilipinas holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

11.2 To exercise any of the above rights, please contact the jilipinas Data Protection Officer using the contact details in Section 15. We will respond to your request within thirty (30) days. In complex cases, this period may be extended by a further thirty (30) days, and we will notify you accordingly.

11.3 Please note that certain rights are subject to limitations. For example, we may be unable to delete data that we are required to retain by law, or where deletion would prejudice the establishment, exercise, or defence of legal claims.

12. Children's Privacy

12.1 jilipinas is strictly intended for persons aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not use the jilipinas Platform or provide any personal data to us.

12.2 If jilipinas becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on jilipinas, please contact us immediately using the details in Section 15.

13. Third-Party Links

13.1 The jilipinas Platform may contain references to third-party services, such as payment providers. jilipinas is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of jilipinas.

13.2 This Policy applies solely to personal data collected and processed by jilipinas. It does not apply to data collected by third-party game providers, payment processors, or any other external parties, each of which operates under its own privacy policy.

14. Changes to This Policy

14.1 jilipinas reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered players via email or an in-platform notification and update the "Last updated" date at the top of this page.

14.2 Your continued use of the jilipinas Platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how we protect your data.

15. Contact Us

15.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the way jilipinas handles your personal data, please contact our Data Protection Officer:

15.2 If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.

15.3 For matters relating to responsible gaming, self-exclusion, or player protection, please visit our Responsible Gaming page.